Information about upcoming maintenance, current downtime, and RFO for past downtime will be posted here. Updates more than six months old may be purged.
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One SSD hypervisor was offline from 06:50 to 07:10 EDT due to kernel lockup. Services are back online at this time.
Update 2 (29 September 11:55 EDT): services are back online. Further downtime is not required because we upgrade the firmware and it works.
Update 1 (29 September 11:10 EDT): the RAID controller failed. We need to swap disks to another server. We expect four to twelve hours downtime.
We are investigating downtime on one SSD hypervisor in Toronto. There seems to be hardware failure so downtime may be extended. We will post updates.
Update 5 (12 August 2019 19:05 EDT): all services back online now.
Update 4 (12 August 2019 18:50 EDT): backup is done we are booting node after fdisk now.
Update 3 (12 August 2019 18:15 EDT): OK 15 more minute.
Update 2 (12 August 2019 17:26 EDT): we are backing up all VM disk images before running fdisk to ensure data integrity in case something goes wrong. This will take 30 minutes.
Update 1 (12 August 2019 16:33 EDT): there is filesystem issue on hypervisor, we are looking into it.
We are investigating downtime on one SSD hypervisor in Toronto. dynamic.lunanode.com is affected as well.
Update 2 (27 July 2019 07:55 EDT): the issue is resolved at this time. Datacenter resolved the underlying issue earlier but vracks came back online sequentially and so network connectivity was not restored until 07:55 EDT. Services were down from 02:30 EDT to 07:55 EDT.
Update 1 (27 July 2019 02:56 EDT): datacenter will post updates on their status page.
Roubaix datacenter is currently having a network outage on their VRack infrastructure, resulting in service outage for our clients in this region.
Update 7 (06 July 2019 10:46 EDT): Remaining failed disk has now been replaced and RAID10 is rebuilt. VMs were offline on 05 July 2019 from 04:01 EDT to 13:20 EDT. Customers have been compensated 55% of the monthly cost for affected virtual machines, check "Account Credit for Montreal Hypervisor Downtime" e-mail for details. Volume-backed VMs (where volume is root partition) were not affected as they were evacuated to other hypervisors shortly after the hardware failure.
Update 6 (05 July 2019 13:30 EDT): Power Supply failure led to multiple component (motherboard, cpu, ram) failure. Faulty components replaced and server is currently back online. A hdd for OS partition (not relevant to customer disk images) remains faulty and requires replacement. We will schedule for this later.
Update 5 (05 July 2019 12:50 EDT): The issue is still being investigated. Next expected updated from datacenter staff is 13:30 EDT
Update 4 (05 July 2019 10:30 EDT): Datacenter still investigating the issue, we continue to wait for updates. Technician advises that they are missing some replacement hardware components and they are looking for it.
Update 3 (05 July 2019 07:00 EDT): still waiting for resolution to hardware issue, latest update from datacenter technician is that they fixed a component and are verifying that other components were not damaged.
Update 2 (05 July 2019 04:40 EDT): ETA 40 minutes until they are able to investigate. Appears to be hardware issue.
Update 1 (05 July 2019 04:27 EDT): we contacted the upstream provider (OVH) and they are investigating now.
We are investigating fault in one Montreal SSD hypervisor. VMs on this hypervisor are offline.
Update 11 (23 April 2019 06:15 EDT): Circuits are now back online. A combination of hardware failure and software misconfiguration on upstream provider resulted in extended down time for Toronto region. We will continue to monitor the situation and follow up as needed.
Update 10 (23 April 2019 06:00 EDT): Upstream technician still working on the issue.
Update 9 (23 April 2019 05:45 EDT): Upstream technician still working on the issue.
Update 8 (23 April 2019 05:30 EDT): Upstream technician still working on the issue.
Update 7 (23 April 2019 05:15 EDT): Upstream technician still working on the issue.
Update 6 (23 April 2019 05:00 EDT): Upstream technician still working on the issue.
Update 5 (23 April 2019 04:45 EDT): Upstream technician still working on the issue
Update 4 (23 April 2019 04:30 EDT): Upstream technician still onsite investigating
Update 3 (23 April 2019 04:15 EDT): Upstream situation unchanged, we are heading to datacenter to monitor the situation and to be physically present if anything is needed from our end
Update 2 (23 April 2019 04:00 EDT): Upstream provider still investigating the issue
Update 1 (23 April 2019 03:45 EDT): Contacted upstream provider and it appears they ran into complication and tech has been dispatched to investigate the issue
Our upstream provider is performing a scheduled upgrade to the core router and network is affected. We will update once we have more information
Update 1 (20 April 2019 23:00 EDT): the affected VMs should be online at this time. VMs on virtual networks that were utilizing the failed router node were down for an extended period. In addition to the router node failure, the OpenStack controller node went offline, which prevented quick fallback to another router node. While the failed router node came back online quickly, we were not able to bring the controller server up for some time, which led to this extended downtime.
We are working to resolve network outage after a router node failed in Toronto.
We are investigating packet loss affecting SSD virtual machines in Roubaix.
Several VMs had loss of network connectivity due to loose cable while installing new equipment. Connectivity was restored at 13:55 ET.
Some VMs had loss of network connectivity due to hardware failure on one of three network nodes. After migrating the affected virtual networks to the two other nodes, services were back online at 15:23 EST.
Update 1 (23:55 EST): Roubaix network was down from 22:10 EST to 22:37 EST due to a datacenter-wide outage incident (see details here).
We are currently investigating network downtime in Roubaix.